Retail Agent Booking Conditions
- He/she has read these Booking Conditions and has the authority to and does agree to be bound by them.
- He/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
- accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking and is authorised to use the credit or debit card that is used to pay for the booking;
- has provided information that is true and accurate;
- will only make legitimate reservations. False and/or fraudulent reservations are strictly prohibited.
References to “Travel Arrangement(s)” in these booking conditions are to the accommodation, flight, transport, cruises, experiences, activities, car hire and other services we offer for sale. References to “Supplier” means the supplier of the Travel Arrangements including but not limited to accommodation providers, cruise lines, transfer providers, experience and activity providers, car hire companies and/or Package Organisers. References to “Principal Supplier” or “Principal” means the Supplier with whom your contract is with.
Please print a copy of these Booking Conditions for future reference.
Please understand that if you refuse to accept these Booking Conditions, you will not be able to make any bookings with us for any services we offer for sale.
Advantage Travel Centres Limited trading as [Meanwood Travel Ltd), company number 04698963, with its registered office address at c/o Regus, Eagle House, 167 City Road, London EC1V 1AW (“we”, “us” or “our”), operates the website with the URL www.meanwoodtravel.com (“the Website”).
These Booking Conditions only apply where you have booked a Package and/or Travel Arrangement with a third party Supplier acting as Principal and where we are Agent. Your contract will be with the Principal Supplier and their booking conditions will also apply.
Please note: Where we act as a Principal or Package Organiser different Booking Conditions apply. These Booking Conditions do not apply
For all such arrangements where we act as your retail agent, your contract for the supply of a Package or Travel Arrangement(s) in question will be the disclosed Principal Supplier of the Package or Travel Arrangements in question. When making your booking, we will arrange for you to enter into a contract with that Principal Supplier. Your booking will be subject to these Booking Conditions for our booking services, and also any booking conditions of the disclosed Principal Supplier of your Package or Travel Arrangements. You are advised to read all applicable conditions carefully prior to booking. Except where otherwise stated, we do not accept liability in relation to any contract you enter into or for any arrangements you purchase or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements.
For the avoidance of doubt, where we sell you a Package holiday that has been organised by another Principal Supplier, we will sell that holiday as retail agent for that Principal Supplier. The Principal Supplier will be the Package Organiser under the Package Travel and Linked Travel Arrangements Regulations 2018 (the ‘PTRs’). Where that Package holiday includes a flight, the flight will be protected by the Supplier’s ATOL and the ATOL Certificate will be issued by us on behalf of that supplier.
Conditions and any agreement to which they apply are governed in all respects
by English law. We both agree that any dispute, claim or
other matter which arises between us out of or in connection with your contract
or booking will be dealt with by the Courts
of England and Wales only.
If you use a business/corporate card to pay for your Package or Travel Arrangement there may be an additional fee.
Prices on our website may be different to those available over the telephone. Bookings made on the telephone will incur a supplementary charge to cover the additional resource costs involved. We reserve the right to record telephone calls for training and quality purposes.
We will do our best to ensure that all the information and prices that we advise you of or publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. We are reliant upon the prices and information that the Principal Supplier provides us with. You must check the current price and all other details relating to the Package or Travel Arrangement that you wish to book before your booking is placed. We cannot accept liability for any errors in pricing.
Resort fees — it is now common place for hotels to charge resort fees which can only be paid locally and not at the point of booking. We accept no responsibility for the payment of resort fees and you should make your own enquiries as to whether any resort fees are payable.
- Special Requests & Disabilities
Please advise us of any special requests and we will pass these on to the relevant Principal Supplier. However, we cannot guarantee your special request as we do not have any direct control over the manner in which the Packages or Travel Arrangements are provided.
We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor‘s certificate certifying that you are fit to participate in the tour. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
- Passport, Visa and Immigration Requirements and Health Formalities
We will try and assist you where we can in relation to any pre-travel advice on Passport, Visa and Immigration Requirements and Health Formalities (including but not limited to Covid-19), however, we cannot guarantee that any information we provide to you is accurate and up to date as this can change without notice. We refer you to the relevant government travel advice, passport, visa and health information for accuracy (please see below). It is our strong recommendation that you check this information before you travel which remains your responsibility at all times.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/abroad/passports. Special conditions apply for travel to the USA, and all passengers must have individual machine-readable passports. Please check. For European holidays you should obtain a completed and issued form EHIC prior to departure. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit https://www.gov.uk/foreign-travel-advice.
Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check. Up to date travel advice can be obtained from the Foreign and Commonwealth Office,
Non British passport holders, including EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling,
You must check health requirements for all countries to or through which you are travelling as well as any requirements applicable on your return to your home country, at the time of booking and in good time before and close to departure. Requirements are likely to change and travel restrictions may be imposed (which could be at no or very short notice prior to departure) as a result of the Covid-19 situation. You must also keep up to date with this information while you are away.
It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with Covid-19) in good time before departure. Details are available from your GP surgery, local travel clinic and the National Travel Health Network and Centre http://travelhealthpro.org.uk/. Information on health abroad is also available on www.nhs.uk/live-well/healthbody/before-you-travel. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Please therefore check with a doctor or clinic or other reliable source of information not less than 6 weeks prior to departure
Occasionally flight operators change the flight times and for that reason it is important that you confirm your flight times two days prior to departure.
For inbound flights, it may be necessary to reconfirm your flight with the airline or your Principal Supplier. Please check this in the correspondence received from the airline or the Principal Supplier including all the relevant booking conditions. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
Neither we nor the Principal Supplier can accept responsibility in the event that you miss your flight if you do not confirm your flight times as described above.
The latest flight timings will be shown on your tickets which are normally dispatched to you approximately 7-14 days prior to travel. You must check your tickets very carefully immediately on receipt to ensure you have the correct times. It is possible that flight times may be changed even after the tickets have been dispatched.
Under UK Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be published at UK airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline. If your airline does not comply with these rules you should complain to the CAA’s Passenger Advice and Complaints Team (PACT) on 020 7453 6888 or visit www.caa.co.uk.
INFANT FARES: Infants must be under 2 years old on the return date of travel. If your child celebrates his or her 2nd birthday while on holiday, you must book and pay the appropriate child fare. Charges for infants vary depending on the route and length of flight and will be advised in the booking process. Infants are not entitled to their own seat and must travel on an adult’s lap. If you require a seat for your infant to sit separately you will need to purchase a child’s ticket at the appropriate fare. Infants do not always receive a personal baggage allowance as this varies from carrier to carrier.
CHILD FARES: Children must be 2 – 11 years old on the return date of travel to qualify for any applicable child fare reduction. Children aged 12 years and older pay the full fare and have their own seat and also have a full baggage allowance.
BABIES: An infant must be more than 7 days old to travel on an aircraft, for health and safety reasons.
PREGNANT WOMEN: Airline regulations require women who are 28 weeks pregnant or more on the date of the return travel to have a doctor’s certificate stating that they are fit to travel. All pregnant women should check the time limits for travel as most airlines do not accept passengers who are more than 34 weeks pregnant at the date of return travel.
11 Changes or cancellations by you
If you wish to change any part of your confirmed Package or Travel Arrangements or cancel them, you must inform us in writing to [email@example.com] as soon as possible and we will liaise with any applicable Principal Supplier on your behalf. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that any Principal Supplier will be able to meet your requested change as amendments can only be accepted in accordance with their terms and conditions. Please ensure that you have received written confirmation of any changes to your booking prior to travel. The Principal Supplier will charge the cancellation or amendment charges shown in their terms and conditions (which may be as much as 100% of the cost of the Package or Travel Arrangement and will normally increase closer to the date of departure). In addition, you must pay us an administration fee of £2.00 per person or alteration as applicable. We will notify you of the exact charges at the time of amendment or cancellation.
Packages and/or Travel Arrangements may not be changeable after a booking has been made, for example, where
discounted non-refundable accommodation or flights have been
booked. You will be advised
of any non refundable charges
prior to confirming your booking.
You should ensure that you travel with your booking confirmations, e-tickets and any other travel documentation (including your passport) at all times. We will not be liable for any Principal Supplier not providing you with the booked Package or Travel Arrangement if you do not produce such documentation.
- No Show
If you have a booking for any Package or Travel Arrangements but you do not show up to check-in, collect the car or otherwise do not avail yourself of such Package or Travel Arrangement, you will not be entitled to any refund from us. Certain airlines may also cancel the return portion of your ticket if you fail to take the outbound journey. Please contact us if you fail to take the outbound journey but intend to use the inbound portion of a return ticket.
- Your Behaviour
It is your responsibility to ensure that you and the members of your group do not behave in a way which is inappropriate or causes danger, distress, offence or damage to others or which risks damage to property belonging to others (including but not limited to drunkenness and air rage) whilst on your trip.
If, in our reasonable opinion or that of our Principal Suppliers, your behaviour is inappropriate and causes danger, distress, offence, or damage to others, or risks damage to property belonging to others, we and/or our Principal Suppliers (e.g. hotel managers, airline pilots) may take appropriate action in order to ensure the safety and comfort of our customers and their property and that of our suppliers, including terminating your trip, in which case our and our supplier’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur necessarily as a result of such termination.
£7 Our Liability to You
As agent, our responsibilities are limited to making your booking in accordance with your instructions. We cannot and do not accept any liability whatsoever for any improper performance of the service supplied by the Principal Supplier including but not limited to the Package or Travel Arrangement itself, for any information concerning the Package or Travel Arrangement which we pass on to you in good faith, for the performance of your contract by the Principal Supplier or for the acts or omissions of the Principal Supplier, its employees, agents or suppliers or any other person or party in any way connected with the Package or Travel Arrangement. The Principal Supplier will be set out in your confirmation documents, and where relevant, your ATOL Certificate.
We cannot be held responsible for any disruption to your trip due to bad or unusual weather conditions.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with us or the Principal Supplier. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us or the Principal Supplier. Neither we nor the Principal Supplier are responsible for anything that happens during the course of its provision by the operator.
We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant Principal Supplier (e.g., your hotelier) immediately who will endeavor to put things right. If your complaint is not resolved locally, please contact your tour guide or in the case of a tailor-made tour our local agent or our offices at [4-6 Stainbeck Avenue, Leeds, LS7 2PA] as soon as possible. Failure to do so will affect ours and the applicable Principal Supplier’s ability to investigate your complaint and will affect your rights under this contract. If the problem cannot be resolved and you wish to complain further. You must send formal written notice of your complaint to us at our office within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
The email address that you provide with your booking will be used for all future communication with you, including any changes and additional information on your flights and/or hotel bookings. It is therefore your responsibility to ensure that you check your email on a regular basis, and also notify us should your email address change.
For after sales service we can be contacted between the hours of 10.00am – 5.00pm, Monday to Friday on 01132780111.
We are a member of ABTA, membership number (P5549). We are obliged to maintain a high standard of service to you by ABTAs code of conduct. Further information on the code can be found on ABTAs website www.abta.com. PLease note that ABTA membership only applies to services shown as provided by us and not to services provided by any third parties.
23. changes to Terms & Conditions
We may amend these terms and conditions at any time without prior notice, If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes.
24. Additional Terms
Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions.